Terms of Trade

Applicability

These terms of trade shall apply to all customers who engage the services of Paradise Cleaning on either a casual or contractual basis. All computer generated quotes and invoices have a link to our Terms of Trade page. Acceptance of the services of Paradise Cleaning implies acceptance of the terms of trade herein.

Payment

All prices are exclusive of GST unless otherwise previously agreed.

A Casual customer must pay by cash or via Direct Bank Transfer, in cleared funds, the full amount owing at the completion of the work required. A Deposit may be requested, must be paid on work carried out on a casual basis prior to commencement.

Where services provided are charged to an account, payment is due within 20 days of the provision of those services. Any account not paid in full by the due date will be liable for an additional accounting fee per calendar month overdue. Overdue accounts may be charged a penalty interest of 18% per annum on amounts outstanding greater than $1000, or a fee of $20 + Gst per month on amounts under $1000.

Services may also be withdrawn until the matter is resolved.

Dirt collected and other rubbish remains the property of the customer and may be returned if there is non-payment. (possibly; tied to a brick and delivered through your front window; open or not) This will not constitute payment of the account, which will still be outstanding.

The customer agrees for Paradise Cleaning Ltd. to use a third-party vendor to assist in collecting overdue payments.

All outstanding accounts over 60 Days are automatically handed to our Debit Management partner. At their discretion, action may result in downgrading the credit reference of the customer.

The customer will be responsible for the payment of any legal or collection fees incurred.

Force majeure

Paradise Cleaning is not responsible for any failure or delay (contractual or not) in performing an obligation if it is due to a cause reasonably beyond its control. This includes the availability of Hot water and electricity and access issues. Government enforcible closures may create a work backlog that will be systematically worked through.

Quotations

Quotations are only given if we can attend the site. If we are requested to price work on details provided, it will be an Estimate only Quotations are valid for 14 days. Any changes to the nature of the services required subsequent to the quotation being issued will constitute a variation to the original work requested. Such variations shall be paid for at their additional cost irrespective of the terms of the quotation.

Estimates

Estimates will be provided in good faith and remain subject to the accuracy of the information provided. Paradise Cleaning reserves the right to review and vary any such estimates at its own discretion.

Disputes

While Paradise Cleaning strives to provide the highest level of service, results achieved are subject to the initial condition of surfaces to be cleaned or treated.

Paradise Cleaning must be informed within 24 hours of any work being completed as to any dissatisfaction regarding the standard of work carried out.

Access

Customers retain the responsibility of ensuring full and unimpeded access to the premises at the agreed time. It is expected that the hot water and Electricity will be available for use Should such entry or items be denied, unless prior notice is provided, an additional travel fee will be charged.

Equipment

Any equipment used by Paradise Cleaning on the client’s premises as part of the provision of its services remains the property of Paradise Cleaning who reserves the right to enter the customers’ premises in order to reclaim such items. Any prevention to reclaim items will be deemed as theft and will be reported to Police authorities.

Safety

Unless otherwise notified Paradise Cleaning operates on the assumption that the premises on which services are to be carried out are in a safe condition, meaning no knowledge exists as to the potential of risks or dangers to the employees of Paradise Cleaning. Should such an assumption be invalid, customers must ensure appropriate notice is provided as to the nature and extent of any risk. Furthermore, if notice is not provided Paradise Cleaning will not be responsible for any consequences arising from this risk or danger.